Please read these Terms and Conditions carefully. They relate to your use of the MJB Group of Hotels parking areas and car parks
When the following words are used in these Terms and Conditions (the “Terms”), this is what they mean:
“us”, “we” and “our” means The MJB Group of Hotels.
“CCTV” means Closed Circuit Television
“Car Park” means the parking facilities in the area and/or building managed by (or on behalf of) us and designated for parking vehicles;
“vehicle” means any vehicle used to convey passengers or items that enters the Car Park, including any mechanical device on wheels or tracks, its equipment and accessories; and
“VRM” means Vehicle Registration Mark.
Please be aware that the MJB Group parking areas are PAY ONLINE TO PARK car parks. We cannot guarantee that people who pay to park in our car parks will not cause damage to property and/or engage in criminal activity. Accordingly, you agree that you park your vehicle in an MJB Car Park at your own risk. We cannot and do not guarantee the security of your vehicle and/or its contents.
If your vehicle sustains damage while in the Car Park, your vehicle is stolen, or any possessions are stolen from your vehicle while it is in the Car Park you should call the Police and notify your insurers promptly.
It is important for the effective management of the Car Park that:
a) You comply with all signs in the Car Park, including these Terms and Conditions
b) you park within the limits of a marked bay, you do not park on any slabbed areas, patio areas or crossed hatched areas
c) you do not park within a bay designated for a specific purpose when you are not entitled to do so (for example, and without limitation, parking in a space designated for disabled persons without an appropriate disability badge displayed.
If you do not comply with these requirements or do not pay for your parking you may be issued with a Parking Charge Notice, together with an additional amount representing an estimate of the additional expenses we will incur as a result of your non-compliance (including without limitation debt recovery costs) (the “Parking Charge”). Specific details about the Parking Charge payable are available in each Car Park upon the Warning Signs.
Details/information relating to how to pay the Parking Charge, deadlines for payment, what will happen if you fail to make payment within the stipulated deadline, and the appeal process will be set out on the Parking Charge Notice.
By parking your vehicle in any MJB Group Car Park or Parking Area you consent to our Car Park Contractor capturing, using and processing your VRM and personal details via CCTV for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charge. This includes our right to request the details of a vehicle’s registered keeper from the DVLA.
If the Car Park and/or the equipment in the Car Park is damaged by you, your vehicle, its contents or the passengers in the vehicle then, except where the damage arises as a direct result of our negligence, we will seek to recover the cost of that repair and associated administration costs from you.
Unless asked by a member of our staff not to do so in the case of emergency, please ensure that your vehicle is left securely locked with all windows securely closed and any vehicle alarm, steering lock or similar device fitted is engaged. We are not responsible for any consequence or loss arising from a failure by you to properly secure your vehicle.
We may install CCTV cameras in the Car Park at our discretion to assist in its proper running. We acknowledge that the cameras may act as a deterrent to criminal activity, but do not make any representation as to the coverage provided or guarantee of the security of your vehicle if CCTV is installed in the Car Park.
Any possessions left in a vehicle are left entirely at the owner’s risk. We suggest that no items are left so that they are visible from the outside of the vehicle. We are not liable for any theft by third parties from your vehicle.
The use of this Car Park may be regulated by traffic orders or byelaws under which a charge may be payable for failing to comply with these Terms and Conditions or the requirements of the relevant order or byelaw. In such circumstances, separate notices specifying the relevant order or byelaw will be displayed in the Car Park and we reserve the right to take enforcement action against you (including through court proceedings) for breach of such order or byelaws.
For safety reasons you are not entitled to remain in your vehicle in the Car Park or elsewhere in the Car Park except for the purposes of parking, loading or unloading your vehicle or removing your vehicle. Visitors to registered guests are not permitted to park or wait in vehicles on any of the MJB Groups parking areas or Car Parks.
We reserve the right to refuse the admission of any vehicle to the Car Park for any reason whatsoever.
We reserve the right to move vehicles within the Car Park using whatever method we consider appropriate (even if, as a consequence, damage is caused to your vehicle) to the extent that is reasonably necessary for the purposes of safety to persons or property, or to avoid obstruction at the Car Park.
No activity in connection with the selling, hiring or other disposal of vehicles or goods or services may be carried out in the MJB Groups of Hotels Parking Areas or Car Parks. You are not allowed to dispose of any items or drop litter in the Car Park. Please place any rubbish/litter in the bins that may be provided or take it away with you when you leave the Car Park.
You are not allowed to pour petrol, or any other fuel, into your vehicle whilst it is in the Car Park. You are also not allowed to take petrol, or any other fuel, out of your vehicle whilst it is in the Car Park.
Anti-social behaviour will not be accepted in The MJB Group of Hotel Parking Areas or Car Parks. This includes (but is not limited to) drinking alcohol, taking or dealing with illegal substances, fighting and/or loitering. Car parks are designed for the sole purpose of parking vehicles. If an individual causes a nuisance or disturbance to others it may be recorded by CCTV cameras and action may be taken against them.
You should not take photos or carry out any filming within the Car Park without our written consent.
Vehicles are not permitted to park before 4pm on the day of check in or after 10am on day of departure. Parking at any of the MJB Group of Hotels is paid for online at www.bookmybay.com
All vehicles must have pre-paid for parking using the correct Vehicle Registration Number and Correct Booking Reference Number. You agree that until the paid parking has been confirmed by way of a confirmation email from Bookmybay that your parking reservation is not complete nor agreed. All vehicles parked at an MJB Group Hotel agree to the terms and conditions for parking which are advertised on signage throughout the parking areas or car parks. Parking is only permitted to drivers who have read, understood and agreed to the Terms and Conditions for parking at the MJB Group of Hotels. Please be aware that drivers who have parked outside of the terms and conditions on either the signage, or within this written statement, may be issued with a Parking Charge Notice. The MJB Group of Hotels do not manage any of the Parking Areas or Car Parks within the group and contract this to a Parking Company. The MJB Group of Hotels are unable to discuss issues or concerns/complaints arising from drivers parking outside of the Terms and Conditions and are unable to cancel any Parking Charge Notices issued to vehicles whilst parked on the group's private property.
What if my card is refused?
Cards are not refused by Bookmybay but by your bank or card issuer. There could be many reasons this may happen and we suggest you contact your card issuer in the first instance if you incur a problem with your payment being declined.
Can I have a receipt?
Yes. You will receive a confirmation of your payment on your screen after you make the payment. This will display your unique transaction number. You will also receive an email confirming the payment has been successful.
I’ve paid the wrong amount – can I have a refund? If you have overpaid for your parking please telephone our Customer Service team on 0330 0066292 or email